Terms of Service

By accessing or using the Dendro platform (available at app.dendrohealth.com), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the platform.

These Terms constitute a legally binding agreement between you and Dendro Health Ltd, a company registered in England and Wales. We may update these Terms from time to time. Continued use of the platform after an update constitutes acceptance of the revised Terms. We will notify you of material changes via email or an in-app notice.

Dendro is a consumer sleep-health companion and, for Brand-tier subscribers, a business intelligence platform. Core features include:

• AI chat coaching — a large-language-model assistant that provides personalised sleep, mood, and wellness guidance based on data you share.
• Health trackers — logging and visualisation of sleep, mood, breathwork, and wearable data you connect.
• Brand-tier tools — business dashboards, marketing analytics, CRM integrations, and automation tools available to qualifying subscribers.

The platform is not a medical device. Nothing in the service constitutes medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical concerns.

You may sign in via Google OAuth or email magic link. You must provide accurate information and keep your account credentials secure. You are responsible for all activity that occurs under your account.

Access to the platform is gated by a Shopify subscription. Your subscription tier (Consumer, Creator, or Brand) determines which features are available to you. Tier assignments are managed by Shopify and reflected in the platform within minutes of a subscription change.

You must be at least 18 years old (or the age of digital consent in your jurisdiction, whichever is higher) to create an account.

You agree not to:

• Use the platform for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorised access to any part of the platform, other users' accounts, or our infrastructure.
• Scrape, crawl, or systematically extract content from the platform without our written permission.
• Submit false, misleading, or fraudulent information to the AI assistant or to any connected integrations.
• Use the platform in a way that could damage, disable, overburden, or impair our servers or networks.
• Reverse-engineer, decompile, or disassemble any part of the platform.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to suspend or terminate accounts that violate these provisions, without notice and without refund.

Subscriptions are managed through Shopify. Billing, payment processing, refund eligibility, and subscription renewals are governed by Shopify's terms and the specific subscription plan you purchased at dendrohealth.com/pricing.

We offer a 90-night free trial for all tiers. No payment method is required to start a trial. After the trial period, continued access requires an active subscription.

You may cancel your subscription at any time through your Shopify account or by contacting us at hello@dendrohealth.com. Cancellation takes effect at the end of your current billing period.

You retain ownership of all health data you provide to or log in Dendro, including sleep records, mood logs, breathwork sessions, and wearable data synced from connected devices.

We process this data solely to provide and improve the service to you. We do not sell your health data. We do not share it with third-party advertisers. We do not use it to train external AI models. Our full data handling practices are described in our Privacy Policy.

You may request a copy of your data or request deletion at any time by contacting us at hello@dendrohealth.com. We will fulfil deletion requests within 30 days.

Dendro integrates with third-party services including but not limited to WhatsApp Business (Meta), Shopify, Klaviyo, Meta Ads, YouTube, Oura, Whoop, Strava, Ultrahuman, Xero, and Google Health. When you connect a third-party service, you authorise Dendro to access data from that service on your behalf using the permissions you grant.

Each third-party service has its own terms of service and privacy policy that apply independently of these Terms. We are not responsible for the practices of third-party services. You are responsible for ensuring your use of connected services complies with their respective terms.

WhatsApp: Use of the WhatsApp integration is subject to WhatsApp's Terms of Service and Privacy Policy. Messages sent through the Dendro WhatsApp integration are transmitted via Meta's infrastructure. You must have the legal right to message any contacts you engage through this integration and must comply with applicable messaging laws (including GDPR, CAN-SPAM, and TCPA where applicable).

You may disconnect any integration at any time from Settings → Connections. Disconnecting stops future data syncs but does not automatically delete data already imported.

The Dendro platform, including its design, code, AI models, and all content we produce, is the intellectual property of Dendro Health Ltd and is protected by applicable copyright, trademark, and other laws. You may not copy, modify, distribute, or create derivative works from any part of the platform without our express written permission.

You retain all rights to content you create or data you import into Dendro. By using the platform, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display your content solely for the purpose of providing the service to you.

AI-generated responses produced by the Dendro assistant are provided for your personal use. We do not claim intellectual property rights over those responses, but we also make no warranties about their accuracy, completeness, or fitness for any particular purpose.

The platform is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, Dendro Health Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the platform, even if we have been advised of the possibility of such damages.

Our aggregate liability to you for any claims arising out of or related to these Terms or your use of the platform shall not exceed the greater of (a) the total fees you paid to us in the twelve months preceding the claim, or (b) £100.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

You may stop using Dendro at any time. To close your account, contact us at hello@dendrohealth.com. We will delete your account data within 30 days of a confirmed deletion request, except where retention is required by law or for legitimate business purposes (e.g. fraud prevention records).

We may suspend or terminate your access at any time if you breach these Terms, if required by law, or if we reasonably believe your use poses a risk to the platform or other users. Where possible, we will give advance notice of termination.

On termination, all licences granted to you under these Terms cease immediately. Sections 6 (Health Data), 8 (Intellectual Property), 9 (Limitation of Liability), 11 (Governing Law), and 12 (Contact) survive termination.

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence require otherwise.

We will always try to resolve disputes informally first. If you have a complaint, please contact us at hello@dendrohealth.com and we will aim to respond within 5 business days.